30-Day Money-Back Guarantee--Specially constructed or customized items, tools, test and diagnostic equipment, books, and software are not returnable unless otherwise indicated. Also, separate return procedures apply for D.O.A. equipment. This Policy does not apply to products sold for resale.

Returns -- If you're not satisfied with a product, or want to return one for repair, simply call our Customer Sales & Service at (949) 542-7995 for a Return Material Authorization (RMA) number. To avoid a restocking fee, you must call for your RMA number within 10 days of the invoice date. Then return the item within 30 days of ship date. We'll credit your account immediately.

Returns initiated more than 10 days after the invoice date are subject to a restocking fee calculated as a percentage of the list price.

30-60 Days 25%
61-90 Days 30%
91-120 Days 35%
After 120 Days Return for repair only

Ship your return prepaid to:

Pacific Datacom Systems, Inc.
927 Calle Negocio Suite L
San Clemente, CA 92673-6263
Be sure to return your equipment in its original packing container. If you've damaged the product but it's still repairable, there will be a 30% restocking fee. If the product is damaged beyond repair, we will have to charge you the full invoice price. A 30% restocking fee will also be charged if all accessories to the unit are not returned.

No liability is assumed for any consequential damages resulting from the use of a product. This warranty is in lieu of all other warranties, express or implied, including but not limited to the warranties of merchantability and fitness for a particular purpose. State laws may offer other rights in addition to those above.

Product abuse, alteration, or misuse cancels all warranties. The warranty does not cover damages incurred because of lightning or other natural/electrical forces exceeding the stated limits of the products. In no event will our warranty liability exceed the purchase price of a product. NOTE: These terms do not apply to GSA orders. Call for a copy of our GSA schedule.